
About Scintilla Specialists
People at the Center
Scintilla, the Italian word for spark, resonates with us!
We know people are the spark and beating heart of any organization. Whether the emphasis is products, services, programs, capabilities, customer/consumer demands, - or bringing any of these together - each aspect invites thoughtful exploration when seeking to meet the needs of end users (internally and externally). By activating empathy and innovation – with a shared mindset and methods to spark ideas and experimentation - we can reimagine challenges with and for that beating heart.
Let's
scintilla together!
Understanding. People.
In-depth research to develop a precise Persona for your target audience. Understanding who you engage with, uncovering their true wants and needs, and creating a detailed profile that reflects their experience with your product, service, or process. Comprehensive Personas facilitate impactful solutions that deliver real value.
Insights. Change.
Insights + Thoughtful Decisions = Change that Sticks
We help you understand the voice of your culture by developing a “PIC”, People Insight Canvas. With that picture we can design an employee usability feedback community and/or change liaison network. These powerful networks can help you understand what matters most to team members to make informed decisions about products, services, and be champions for change.
Immersive. Experiences.
Learning a consistent and scalable human-centered skill set to address genuine challenges faced by real individuals. Engaging in active connections and dialogues to enhance Understanding, Connection, Community, and Belonging. Collaborating to meet the desires and requirements of end users effectively.
Custom Engagements
The Spark System
Learn and apply iterative human centered design and change management tools to spark, shape, and sustain decisions, partnerships, and innovative solutions
Persona Design
Create more positive experiences, products, processes, and relationships through truly understanding your end users' motivations
Employee Feedback
Cultivate authentic connections and collectives that uncover opportunities to make your employee and user experiences better
Culture Integration
Align strategies to boost performance, growth, and engagement when merging with new companies or teams
Heather DeLapp
Co-Founder
Michelle Coblentz
Co-Founder
