
About Scintilla Specialists
People at the Center
Scintilla, the Italian word for spark, resonates with us!
We know people are the spark and beating heart of any organization. Whether the emphasis is products, services, programs, capabilities, customer/consumer demands, - or bringing any of these together - each aspect invites thoughtful exploration when seeking to meet the needs of end users (internally and externally). By activating empathy and innovation – with a shared mindset and methods to spark ideas and experimentation - we can reimagine challenges with and for that beating heart.

Let's
scintilla together!
Understanding. People.
In-depth research to develop a precise Persona for your target audience. Understanding who you engage with, uncovering their true wants and needs, and creating a detailed profile that reflects their experience with your product, service, or process. Comprehensive Personas facilitate impactful solutions that deliver real value.
Human. Connection.
We are obsessed with understanding and creating human connection to spark and sustain change, engage differently, and unleash both individual and collective creativity. We deliver a mindset and methods, leaning into empathy and innovation, to empower people to think differently and reimagine challenges as opportunities for building a brighter future.
Immersive. Experiences.
Learning a consistent and scalable human-centered skill set to address genuine challenges faced by real individuals. Engaging in active connections and dialogues to enhance Understanding, Connection, Community, and Belonging. Collaborating to meet the desires and requirements of end users effectively.
Custom Engagements
The Spark System
Learn and apply iterative human centered design and change management tools to spark, shape, and sustain decisions, partnerships, and innovative solutions
Persona Design
Create more positive experiences, products, processes, and relationships through truly understanding your end users' motivations
Empathy Ecosystem
Cultivate authentic connections, rooted in empathy, for more powerful interactions, thriving environments, and sustained change
Culture Integration
Align strategies to boost performance, growth, and engagement when merging with new companies or teams
Heather DeLapp
Co-Founder
Michelle Coblentz
Co-Founder
